Travel Tips

Information regarding flying in and out of Tulum  

Terminals

There is only one terminal at TQO.

Immigration

There are no forms to fill out when you arrive. Simply present your passport and boarding pass to the officer. 


Customs

After you pick up your bags from luggage claim, you will exit to the customs area. You will place your bags into an X-Ray machine. An officer will let you know if any further inspection is required.


Transportation

When you exit the customs area into the arrivals area you will find many representatives with transportation companies.  Find the one with the company we provide you.  If you do not see them, turn right and exit through gate 5 to the transportation departure area.


Other Items to note

The Tulum airport is still very new and extremely remote.  Dining is limited and even the restrooms forbid flushing toilet paper.  The airport is a little over an hour from Tulum due to how the road connects to the main highway.  On the plus side, it's not crowded so you can navigate through it quickly.  Just things to consider when deciding to fly into TQO.


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Most resorts state that gratuities are not required. While this is true, we always recommend tipping. The average resort employee makes less than $10 a day so you can see what a few dollars here and there can mean to them. Below is a general guide for when we tip and the general amounts. Transfer driver - $20-40 depending on the total distance of the drive and driver courtesy. (each way) Bellman - $5-10 Breakfast - $2-3 Lunch - $3-5 Dinner - $10-20 depending on the type of dinner and service. Bartenders/Servers - While we don't tip on every drink, a dollar here and there is appreciated. Consider laying down a five or ten if you plan on being at a bar for a couple hours or more. Pool attendant/concierge - Not all resorts have these but tipping them can be crucial if you want prime real estate at the pool. $10-20 on the first day may secure your chairs for the week! Housekeeping - $2-3 per day. Be sure to leave this on the bed. Butler/Concierge - If a resort provides this service, then tip on the service provided. If they only introduce themselves and you never see them again, don't tip at all. If they have gone all out, leave a hefty one on departure. I've never done more than $100 though. Airport baggage porters - $5-10. At the airport you might be approached by porters wanting to take your bags. We used to think this was a scam but have recently realized it's well worth the tip. They will help you navigate your way through the airport chaos and will help you find your driver on arrival or check in to your flight faster when leaving. Here's some other pointers regarding tipping For a seven night trip we recommend bringing $500 in cash broken up by denomination. $150 in ones, $150 in fives, $100 in tens and $100 in twenties. We always come back with spare money but it's best to have more than not enough. ATM's come with hefty fees abroad. Not all tips have to be money. Consider leaving items for staff if you think they would like or need them. For example, the people in the Dominican Republic are huge baseball fans. Leaving them a cup with an MLB logo on it can mean a lot to them or their children. Also mentioning by them by name in a review can get them rewarded by the resort. Carry a cheap wallet for cash in your beach bag, leave the real one in your safe. Slipping a few dollars in your waterproof phone case is also helpful while at the swim up bar.